Eastern Kentucky PRIDE

Personal Responsibility in a Desirable Environment

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Hospitality Training

Excellent customer service goes a long way to earn repeat business and positive reviews, and that is the goal of a new hospitality training program offered by Eastern Kentucky PRIDE in partnership with Eastern Kentucky University Work Force Development.

The two-hour training session features the BLISS (Business Leadership Innovation Service and Style) curriculum. It is designed to show front-line employees the importance of hospitality when dealing with guests – especially tourists – in order to make a good impression that will lead to return visits and endorsements through word of mouth and social media.

Topics include:

  • Body language
  • Attire
  • Telephone, email and social media etiquette
  • Dealing with disruptive customers
  • Interacting with coworkers
  • Understanding your value to the local economy

PRIDE launched the BLISS hospitality training program to meet the needs of the hospitality industry and tourism officials in southern and eastern Kentucky. The program is based on PRIDE’s mission to enhance the quality of life in the region by improving the environment and developing the tourism industry.

Career Development Training for Schools

The BLISS training can be tailored to assist students with the “soft skills” they will need to enter the job market. The Career Development training includes such topics as:

  • Writing resumes
  • Participating in a job interview


Michelle Allen, EKU Regional Outreach Agent, is the trainer. An EKU graduate and a Nationally Certified Trainer, Allen has trained over 15, 000 front-line employees in some capacity across Kentucky.

Attendees’ praises for the instructor include: “knowledgeable,” “upbeat,” “very friendly,” “conversational and personable approach,” “made me feel comfortable,” “took time to explain.”


The universal training will appeal to any business or organization that serves customers or promotes tourism, including:

  • Restaurants
  • Retail
  • Hospitals
  • Tourism councils
  • Trail Towns

The training is appropriate for anyone in these businesses and organizations, from front-line employees to managers to owners.

For the Career Development training, the audience is students who are preparing to enter the workforce. Schools and Family Resource and Youth Services Centers are examples of organizations that would schedule the training for students.

PRIDE will provide the training anywhere in Kentucky.


“PRIDE’s BLISS training was a huge success and focused on the fundamental elements of customer service that should be applied to everyday interactions with guests no matter what front line business you work in. Working in the tourism industry for 10 years, this training was a breath of fresh air and was enjoyable to participate in. Sending your employees to this training seminar is a great return on investment. Managers and employers would also benefit from this training and taking what they’ve learned back to their workplace and let it trickle down to their staff improving moral and retention.” — Mitchell Pearson, Executive Director of Prestonsburg Tourism, who hosted a training session

“New employees would find this training extremely useful.” — A customer service manager who attended a training session

“Everything was explained in depth and clearly. It was very useful and educational.” — A front-line customer service employee who attended a training session


For a small fee, PRIDE will deliver the training program at times and locations convenient to the businesses and organizations that request it.

To schedule a training session, please call the PRIDE office, toll free, at 888-577-4339.


Click here to print a flyer about the BLISS training.

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